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OMNI Experience Supervisor Job

Date: Apr 7, 2021

Location: Haverhill, MA, US, 01835

Company: BJ's Wholesale Club, Inc.

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members  love us for providing a supportive and engaging workplace that’s committed to developing great talent.

If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you  succeed.

OMNI EXPERIENCE SUPERVISOR

Major Responsibilities

  • Process Member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device, physical breakdown of merchandise, building and shrink-wrapping packages, moving merchandise from sales floor to staging area.
  • Update merchandise locations, and operating equipment, to maintain consistency and organization with product placement and staging areas.
  • Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Must be able to proficiently master utilization of digital devices.
  • Communicates problems with inventory and/or equipment with Home Office and can recommend process improvements with inventory discrepancies.
  • Identifies expired or short dated Items included on pick list and communicates concerns with Home Office.
  • Ensures all orders are picked in a timely manner to meet all productivity requirements. Works with a high level of urgency to ensure deadlines are met. Ensures operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and Ship from Club.
  • Teach, coach and train Omni Experience Ambassadors on club policies and procedures and best order pulling practices.
  • Directly manages and assesses Team Member performance, provides actionable feedback and coaches, teaches, and develops talent. Assists in hiring, training, and performance management of all Omni team member. Ensuring all departments are properly staffed.
  • Works with club team to have merchandise pulled from reserve area when possible, to avoid sales floor replenishment.
  • Ensures the product is properly wrapped and secured to the pallet prior to transport. Clearly labels pallets with required information. Oversees the package carrier pick up.
  • Prints staging ticket, packing slip, shipping labels, and other related documents.
  • Securely packages the order in accordance with standard operating procedures.
  • Processes the shipment through BJ’s Pick Up & Pay
  • Ensures the SFC/BOPIC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures.
  • Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)
  • Reviews and manages daily and weekly OMNI reporting.
  • Manage and maintain the company standards regarding SLA’s and goals.
  • Reviews ordering and replenishment of supplies for the department.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job.

This information indicates the general nature and level of work performed by Team Members in this role. It is not designed to contain a complete inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.


Nearest Major Market: Boston
Nearest Secondary Market: Haverhill