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Assistant Club Manager Job

Date: Apr 30, 2021

Location: Philadelphia, PA, US, 19145

Company: BJ's Wholesale Club, Inc.

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members  love us for providing a supportive and engaging workplace that’s committed to developing great talent.

If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you  succeed.


Major Responsibilities

  • Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.

Creates a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments.

  • Manages talent and builds a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback.
  • Learns quickly and adapts to change. Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the “why’s”, and keeping messaging simple.
  • Exhibits strong decision-making capabilities that align with the Company’s strategic priorities and support the achievement of club operational goals and objectives.
  • Controls operating costs and establishes operational efficiencies. Implement new concepts to maximize profitability.
  • Embraces the Company’s core values / purpose and ensures team members do the same. Creates a great shopping experience for members that is dedicated to exceeding member expectations.
  • Attains planned sales volume through effective supervision of warehouse management and communication with the Home Office.
  • Ensures operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP within the front line/member service, merchandising, recovery, omni, receiving, tire bay, and gas station departments.
  • With the club management team, responsible for achieving financial targets including sales, profit, and performance. Reviews budgets, plans and P&L to ensure achievement of key targets relative to sales, MFI, profits, and performance.
  • Provides leadership and direction, and manages day-to-day operations, of the front line/member service, tire bay, gas station, merchandising and receiving. Escalates issues as appropriate to Home Office or General Manager as needed.
  • Responsible for the effective communication of departmental activities and Home Office initiatives to club Team Members, club management and club support teams.
  • Maintains deep understanding of club policies and procedures across all areas of the club.
  • Directly manages Night Manager, Receiving Supervisor, and Service Supervisors. Assesses Team Member performance, provides actionable feedback and coaches, teaches, and develops talent. Assists in hiring, training, and performance management.
  • Leads Night Manager to manage merchandise display and signing processes and ensures adequate inventory levels are maintained to achieve sales goals. Leads merchandise team to ensure overnight shifts are led as efficiently as possible and to identify merchandising sales growth opportunities.
  • Leads and manages the receiving department operations.
  • Oversees Club Self Audits and, tire bay, gas station, receiving and maintenance departments to measure and ensure compliance with policies, procedures, regulations and laws.
  • Continually monitors member service levels as well as engagement to ensures a positive service experience is delivered to all Members.
  • Responsible for the proper maintenance and working order of the building, equipment, furniture and fixtures within the club and for the departments that he/she manages.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job.

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.

Nearest Major Market: Philadelphia