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Omni Experience Ambassador Job

Date: Jun 11, 2021

Location: Portsmouth, NH, US, 03801

Company: BJ's Wholesale Club, Inc.

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members  love us for providing a supportive and engaging workplace that’s committed to developing great talent.

If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you  succeed.


Responsible for performing general warehouse activities including pulling merchandise from a pick list, physical breakdown of merchandise, building and shrink-wrapping packages, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. Omni Experience Ambassador will be working within all digital initiatives including: BOPIC, BOPIC Fresh, Curbside, Express Pay and Ship from Club.

Major Tasks, Responsibilities, and Key Accountabilities

  • Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list. Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Builds boxes, shrink wraps packages, moves merchandise from sales floor to staging area. 
  • Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
  • Communicates with club team when merchandise needs to be replenished.
  • Ensures that all orders are picked in a timely manner.
  • Works with team to have merchandise pulled from reserve area when possible, to avoid sales floor replenishment.
  • Ensures all orders are picked in a timely manner to meet all productivity requirements. Works with a high level of urgency to ensure deadlines are met. Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and Ship from Club. 
  • Wraps and secures the merchandise to the pallet prior to transport. Clearly labels pallets with required information.
  • Prints staging ticket, packing slip, shipping labels, and other related documents.
  • Securely packages the order in accordance with standard operating procedures.
  • Processes the shipment through BJ’s Pick Up & Pay and other systems.
  • Oversees the package carrier pick up.
  • Ensures the SFC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures.
  • Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)
  • Orders supplies for the department
  • Maintains open communication with Home Office liaison and reviews any issues relative to the ship-from-club process
  • Reports on ship-from-club results on a regular basis
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job.


  • Must be 18 years of age.
  • Previous order pulling experience preferred.
  • Big box/wholesale retail experience preferred.
  • Previous RF scanner experience preferred.

This information indicates the general nature and level of work performed by Team Members in this role. It is not designed to contain a complete inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.

Nearest Major Market: Portsmouth
Nearest Secondary Market: Boston