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Benefits Associate Temporary Employee Job

Date: Jan 7, 2021

Location: Westborough-Home Office, MA, US, 01581

Company: BJ's Wholesale Club, Inc.

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members  love us for providing a supportive and engaging workplace that’s committed to developing great talent.

If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you  succeed.

We are seeking a Benefits Associate Temp to support our Team Member Benefits Hotline. Thorough training will be provided. 

Responsibilities include:

 

  • Determine reason for team member call
  • Document call as appropriate- the reason for the call along with the resolution
  • Provide team members with company information on COVID-19 safety measures
  • Provide overview and guidance to team member as necessary
  • Update tracking spreadsheets
  • Refer team member to appropriate manager or department if applicable
  • Conduct research and provide prompt responses to team member questions

 

Requirements:
 

  • Excellent customer services skill
  • Empathy, compassion and ability to follow-up on items as necessary.
  • Comfort with making calls and receiving calls
  • Ability to navigate through new systems
  • Microsoft Office experience
  • Ability to work weekends as needed
  • Stable internet connection
  • Fluency in English and Spanish is a plus
  • Time management skills and attention to detail

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.


Nearest Major Market: Worcester