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Ecommerce Category Director Job

Date: Jun 4, 2021

Location: Westborough-Home Office, MA, US, 01581

Company: BJ's Wholesale Club, Inc.

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members  love us for providing a supportive and engaging workplace that’s committed to developing great talent.

If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you  succeed.

The Ecommerce Category Director is responsible for developing and implementing digital category management strategies. As a senior leader you expertly mine, drive and leverage digital insights and cross functional relationships to create and execute analytic tools and profitable financial plans across their portfolio of categories. The leadership responsibilities include leading and governing category management, sourcing strategies, process and performance improvement and delivering against the organization’s performance goals and objectives. This role also leads and supports the development of critical processes and metrics, supplier relationships and promotional agreements to ensure BJ’s maintains a competitive cost position. The ideal candidate will be an expert in Digital category management principles and approaches with a proven track record of forward-looking thought leadership in new, ambiguous situations and environments.

Responsibilities and Key Accountabilities

  • Drive internal teams and relevant data vendors to develop eCommerce dashboards and reporting; track key performance metrics for eCommerce performance and summarize actionable outputs with internal/external stakeholders
  • Expertly utilize data to drive conversion, repeat rate, basket size, profitability and other Digital KPIs leveraging analytics to identify category opportunities to formulate, execute and evaluate both short-term and long-term strategic plans
  • Develop storylines and presentations to effectively communicate findings both internally and externally to vendors and key stakeholders
  • Advance assortment expansion: identify selection gaps, prioritize new item production, identify new target suppliers and develop relationships
  • Coach vendor performance using data to expand upon successes, advantageously address white space and mitigate issues
  • Create and execute a profitable promotional strategy driving vendor negotiations around assortment selection, pricing, promotional and digital opportunities
  • Expertly leverage Experience, Program, Product, Engineering, and Digital Marketing resources
  • Optimize the visual presentation of products and services to highlight features and benefits across all aspects of the site in partnership with the Digital Experience teams
  • Lead process improvement discussions across the organization
  • Work well with ambiguity, proactively leveraging experience to drive success
  • Maintain industry expertise; keep abreast of competition, trends and new product ideas
  • Train, develop and mentor assistant digital merchant



Who You Are

  • Proven innovator who can both set a compelling vision and motivate teams to action
  • Effective collaborator, you can quickly establish credibility upwards and cross-functionally to impact decisions through both formal and informal influence
  • Passionate about consumer preferences (from small details to the big picture), you ground the team’s thinking (direct and cross-functional) in what’s best for the customer
  • Well-rounded thinker who gets excited to use both the left and right brain
  • Expert at prioritization, you can evaluate needs of multiple stakeholders and make decisions as to which initiatives are (and are not) critical to the business
  • Dynamic leader, you are a respected mentor of and champion for the team, leading by example and rolling up your sleeves to get stuff done


What You’ll Need

  • 8+ years’ experience in category management/buying
  • Digital experience is a MUST
  • Bachelors’ Degree
  • Articulate and persuasive communication skills, both written and verbal
  • A track record of successful negotiation and relationship management skills
  • An ability to hit the ground running – a confident, entrepreneurial self-starter
  • Innovative problem-solving skills – dissect and determine root causes of problems and implement solutions
  • Analytical skills to identify opportunities and tell a story internally and externally
  • Proven track record of forward-looking thought leadership and ability to adapt in fast-paced, changing environments
  • A track record of taking on big challenges and delivering despite obstacles and limited resources
  • Experience managing others preferred

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.

Nearest Major Market: Worcester