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Ecommerce Operations Specialist Job

Date: Jan 2, 2019

Location: Westborough-Home Office, MA, US, 01581

Company: BJ's Wholesale Club, Inc.

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 16 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members  love us for providing a supportive and engaging workplace that’s committed to developing great talent.

If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you  succeed.

eCommerce Operations Specialist


The eCommerce Operations Specialist is responsible for supporting operational activities related to ensuring successful order processing on These activities include monitoring the day to day order management activities of BJ’s order management system, data management and analytics, coordinating operational activities with BJ’s internal distribution center, and supporting BJ’s member care team for customer service inquiries.  This role supports our third-party partners, particularly in the areas of payment processing and fraud. They will work cross functionally with partners throughout the organization and will provide ongoing support to the buying organization in areas related to eCommerce. 



Successful candidates will be able to apply a strong business and functional understanding of retail supply-chain, fulfillment, customer service, as well as:


  • Support our third-party fraud review partnership with CyberSource as well as monitoring and tracking chargebacks through our payment processor, Vantiv.
  • Provide member support through our Member Care team for issue resolution as it relates to fraud.
  • Work cross functionally to provide tools, reporting and systems support for multi-channel initiatives. This role will support the Product Owner to offer recommendations for system upgrades and enhancements and will work with the Support teams to identify bugs and systemic opportunities.
  • Respond to ad hoc requests related to shipping and freight, order processing, data management, etc.
  • Day to day support of all post-order payment, freight, and supply chain process and business applications





  • Combination of retail eCommerce and traditional brick and mortar experience
  • Experience with eCommerce order management applications (IBM Sterling and CyberSource preferred)
  • Ability to comfortably communicate with both technical and non-technical business resources
  • Minimum of 2 years experience
  • Bachelor’s Degree


Qualities for Success:


  • Flexible self-starter with the ability to work with a diverse set of eCommerce store applications and business disciplines
  • Organized, detail-oriented thinker
  • Ability to effectively manage multiple tasks and resources


Additional Skills:


  • Experience configuring complex retail systems
  • Data analysis, mapping and migration
  • Experience with drop ship and eCommerce warehouse operations

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.

Nearest Major Market: Worcester