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Optical Operations Specialist Job

Date: Apr 1, 2021

Location: Westborough-Home Office, MA, US, 01581

Company: BJ's Wholesale Club, Inc.

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members  love us for providing a supportive and engaging workplace that’s committed to developing great talent.

If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you  succeed.

Responsible for providing day-to-day operational, administrative and communication support to field operations for chain-wide BJ’s Optical locations. Works cross-functionally and collaborates closely with Home Office and field leaders to ensure achievement of targeted business objectives.

Major Tasks, Responsibilities, and Key Accountabilities

  • Working with the Merchandizing Team and the Field Leaders, manages the process documentation, operational process and operational standards for Optical.
  • Provides logistical support to the field in the areas of administrative management. This will include:
    • Signage and front office equipment, including coordination with IT and Property Development.
    • Communication support
    • Manage compliance for all state license/certification requirements amongst all opticians
    • Managing the administration of yearly optical license reimbursement
    • Support and maintain all Uprise accounts
  • Supports the field with communication and acts as the conduit between the field and Home Office.  Drafts and edits communications related to Optical.
  • Provide execution and marketing support for deployment of new programs.  Ensures field compliance for these programs.
  • Support trade show preparation and logistics
  • Partner to prioritize, input on redesigning and/or removing in club processes as needed.
  • Maintain compliance with the organization’s confidentiality policy in accordance to the Healthcare Insurance Portability and Accountability Act.


  • Bachelor’s Degree preferred.
  • 5+ years of retail or administrative experience, preferably optical retail or back-office experience.
  • Optical knowledge and acumen preferred (knowledge of current optical practices, dispensing process, HIPAA, optical best practices).
  • Effective communication and interpersonal skill required.
  • Strong judgment and critical thinking skills with proven ability to organize & analyze data required.
  • Ability to build and maintain trust-based, collaborative relationships and influence others required.
  • Proven experience managing multiple priorities and projects across teams required.

Environmental Job Conditions

  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.
  • Occasional travel required.
  • Must have a valid driver’s license.

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.

Nearest Major Market: Worcester